Shipping policy

SHIPPING POLICY

Where we ship
We currently ship to the United Kingdom and Ireland.

Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with your tracking number as soon as your order has been dispatched.

Delivery time
Your order is sent from our international fulfilment partner. Estimated delivery time is 6–9 business days after dispatch. Delivery times are estimates and may occasionally be longer during peak seasons or due to carrier delays.

Shipping costs
- Sets of 3 and sets of 6: free delivery.
- Single pillowcase: £2.99.
Shipping costs are shown at checkout before you pay.

Taxes and customs
All prices include UK VAT. There are no additional customs fees or taxes to pay on delivery for orders to the United Kingdom.

Tracking
Every order includes a tracking number. If your tracking has not updated for more than 10 business days, please contact us and we will look into it.

Lost or delayed parcels
If your order has not arrived within 20 business days of dispatch, contact us at thirdnightsupport@gmail.com and we will send a replacement or issue a full refund once the carrier confirms the parcel is lost.

Incorrect address
Please check your shipping address carefully. If an order is returned to us or lost because of an incorrect or incomplete address, we may not be able to send a free replacement. If you notice a mistake, contact us within 12 hours of placing your order.

Damaged or wrong items
If your order arrives damaged or you receive the wrong item, email us within 21 days of delivery at thirdnightsupport@gmail.com with your order number and a photo, and we will send a replacement or a refund.

Questions
For any shipping question, contact us at thirdnightsupport@gmail.com.